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Most frequent questions and answers
Due to high demand we currently open once every 6 weeks to accept pre-orders. We then spend the following six weeks making those orders by hand. We usually stay open for orders for around 24 to 48 hours and close when we reach our production capacity. When closed our next opening date will be displayed on our shop page.
We list many sizing options in our product descriptions. You should check our size guide which is displayed in a tab on each product page for exact size details.
If you’re still unsure about how it all works then feel free to throw us a message from our Contact page and use the subject heading ‘SIZING’.
Care instructions for each garment are listed in the individual item’s product description, all garments also come with wash and care instructions indicated on their labels. Care instructions will vary from garment to garment so make sure to check the specific instructions for each one but the majority of our pieces are fine to throw in an average wash cycle.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. All order cancellations must be sent to us via e-mail quoting your name, order number and full address. We can then cancel your order and refund you.
If you have missed something from your order contact us as soon as you realise so we can amend it. You can change an order so long as the item has not yet been manufactured and dispatched. If you have entered your address incorrectly you can contact us stating the address listed on your order alongside your updated details. You will have to wait for the package to be returned to us before we can ship it back out to the amended address.
EU Import Tax Update:
Please be aware – EU residents may now be subject to import charges & handling fees due to Brexit. This is something out of our control & as a small business we are unable to subsidise import costs. We cannot lie about product values & will not mark commercial packages as a gift.
We didn’t vote to leave the EU & are very sorry to our European coven members!
The Royal Mail (February 2021):
“All sales of goods abroad are now treated as exports.
The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to and the value of the item.
Customs charges: items sent from Great Britain to the EU are subject to VAT and duties in the EU as follows:
Until 1 July 2021, commercial goods sent to the EU with a value between €10 and €150 may be subject to import VAT and may incur a handling fee in the receiving country.
Commercial goods sent to the EU over €150 may attract VAT, customs duties and a handling fee.”
For all information regarding shipping please visit our shipping & returns page.
For information regarding returns please visit our shipping & returns page.