FAQ’s

Customer Care

Our hours of operation are Monday to Friday from 10am – 6pm.

Please send all general enquiries to info@cosmicdrifters.com and we’ll get back to you asap.

FAQ’s

Q- I’d like to buy an item but I’m not sure it will fit.

We list many sizing options in our product descriptions and make everything from our collection to order according to your specific measurements. We can guarantee that our pieces will fit you perfectly! You should check our sizes page for exact size details.

If you’re still unsure about how it all works then feel free to throw us a message at info@cosmicdrifters.com and use the subject heading ‘SIZING’.

Q- How do I care for my new garment?

Care instructions for each garment are listed in the individual item’s product description, all garments also come with wash and care instructions indicated on their labels. Care instructions will vary from garment to garment so make sure to check the specific instructions for each one.

Q- Can I cancel an order?

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. All order cancellations must be sent to us via e-mail quoting your name, order number and full address. We can then cancel your order and refund you. If however your order has been dispatched you will need to return the order to us at your own expense.

For such enquiries email orders@cosmicdrifters.com and use the subject heading ‘CANCELLATIONS’.

Q- Can I change an order?

If you have missed something from your order contact us as soon as you realise so we can amend it. You can change an order so long as it has not yet been dispatched. If you have entered your address incorrectly you can contact us stating the address listed on your order alonsgise your updated details. You will have to wait for the package to be returned to us before we can ship it back out to the amended address.

For such enquiries email orders@cosmicdrifters.com and use the subject heading ‘ORDERS’.

Q- Do you do promotional collaborations with fashion bloggers?

Of course! See our collab & press page.

Shipping

For all information regarding shipping please visit our shipping page.

Returns

For information regarding returns please visit our returns page.